Logistics Asset Tech

University of Phoenix
Job Family
Virtual Eligible
Requisition ID
Position Type


Tracks and monitors company-owned assets from initial purchase throughout the asset lifecycle. Analyzes asset levels to ensure efficient allocation of resources. Maintains accurate records of asset location through asset tracking system. Reviews asset management process to make improvements in cost-effectiveness of program and process quality improvements. Works with Help Desk and Field Support teams to provide excellent service for employees.


  • Creates and updates tickets for work being performed.
  • Receives hardware from Fulfillment and matches it up with purchase orders.
  • Ensures proper disposal of company assets.
  • Works on special projects assigned by the manager.
  • Assists with the development of new procedures or system enhancements to improve work performance.
  • Supports and troubleshoots hardware assets after received into warehouse.
  • Escalates problems to the appropriate technical group for resolution. This may include groups outside of the Help Desk team.
  • Assists in scheduling hardware and software installations and upgrades.
  • Communicates in an effective and professional way with customers.
  • Adheres to all changes to asset policies and procedures.
  • Leads the effort in maintaining and properly rotating equipment inventory.
  • Performs other duties as assigned or apparent.


Basic Requirements:
• High School diploma required
• Minimum of 2 years configuring and troubleshooting laptops and workstations required
• Minimum of 2 years working with Windows 7/8/10 required

Additional Qualifications:
• Associates Degree in Business Systems or related field preferred.
• Preferred certifications: A+, Champ (Certified Hardware Asset Manager Professional)
• Strong customer service skills
• Strong organizational skills
• Good understanding of Microsoft Active Directory
• Strong documenting skills

• Strong diagnostic and troubleshooting skills of desktop and laptop computers
• Ability to drive 20’ box truck
• Ability to operate electric forklift


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